Brain Gauge Home (Lifetime subscription) / Brain Gauge Pro / Brain Gauge MD
You can return your device for a refund up to 30 days from the date you receive the device, less 25% restocking fees. Return shipping is at the expense and responsibility of the purchaser and will not be refunded. Send us an email to obtain return authorization, shipping address, and instructions.
Brain Gauge Home (1, 3, and 6 month subscriptions)
These subscription plans are non-refundable. You may cancel your subscription at any time, but no refunds will be paid on any remaining subscription period. At the end of your monthly subscription period, the rental Brain Gauge Home must be returned in good/working condition to Cortical Metrics LLC within 14 days from the termination of the subscription or else you will be billed $99.00 for a Hardware Replacement Fee.
For all returns
Return shipping is at the expense and responsibility of the purchaser and will not be refunded. Cortical Metrics must be contacted via email to obtain return authorization, shipping address, and instructions. Returned product must be in working condition and show no evidence of damage caused by accident or abuse. You must prepay all shipping charges and we recommend that you use a carrier that offers shipment tracking and fully insure your package so that you are completely protected if the shipment is lost or damaged in transit. You are fully responsible for any loss or damage to the product during return shipping.