Troubleshooting

Device not connected
If your computer is unable to detect the Brain Gauge before or during testing, unplug the USB cable and then plug it back in securely. You can also try clos...
Mon, 2 Jul, 2018 at 12:57 PM
New account registration page does not appear
Each Brain Gauge allows you to create one new ProTools or RxTools account. If you are a new user, you will need to install the Brain Gauge USB drivers on yo...
Mon, 11 Jun, 2018 at 11:43 AM
Tip does not vibrate or tip does not register response
If one of the tips on your Brain Gauge does not vibrate during a test and/or does not register a response when pressed, restart the app and make sure the de...
Mon, 11 Jun, 2018 at 11:44 AM
I can't download the Brain Gauge app
Some browsers or ad-blocking services may prevent you from downloading the Brain Gauge app. If the software does not begin downloading when you click the Do...
Thu, 30 Aug, 2018 at 2:22 PM